Utilities

Many changes were made to the Hudson Water and Hudson Public Power utility bills in 2020. Need help figuring it all out? Here’s what you need to know. Don't have Hudson Water or HPP? Find other utility providers in Hudson below.

​Pay Hudson Water & Hudson Public Power Utilities Online:

Hudson is pleased to offer an improved online payment site with many more features, including the ability to check your live balance. You can now pay anytime, any day, 24/7. You may pay by most major credit cards, electronic check, Apple Pay, and Google Pay.
Things to note when using the payment options associated with the new portal:
  • You can pay online, by text, or by phone.
  • A 3% credit card fee applies to all credit/debit card payments.
  • A $3.95 electronic check fee applies to all EFT payments.
  • You can pay by phone 24/7 by calling 844-956-0404. When paying by phone, an additional .95 cent surcharge will be added in addition to the 3% credit/debit card fee or $3.95 electronic check fee.
  • These fees are charged directly by Invoice Cloud and go straight to Invoice Cloud. The City does not collect these fees.
  • To avoid payment fees, please see the "How to Pay Your Bill with No Fees" section below.
  • Sign up to get text notifications about your bill and have the option to pay through text. You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.
Here’s how to set up your new customer portal:
  • Find your new account number. Your account number changed in February 2020 due to a billing system upgrade. Don’t have it? Just give us a call at 330-342-1710 and we would be happy to help.
  • Sign up for the new Invoice Cloud portal at www.hudson.oh.us/PayMyBill. 
  • Please note it is not required to sign up for the new portal. You may pay your bill in the other ways mentioned below without the portal. You may also just sign up for the portal only to view your bill and live balance. Use the new portal in the way that best works for you!

How to Pay Your Bill with NO Fees:


  • Sign up for Auto Bill Pay through the City of Hudson at NO COST. Customers who sign up for this option have the bill amount automatically taken from their bank account on the due date. To sign up, fill out the Automatic Bank Draft Form here or call 330-342-1710 and we would be happy to assist you.
  • Mail your payment to Utility Billing Lockbox, P.O. Box 30922, Akron, OH 44309-3922.
  • Drop off your payment in the Utility Billing Mailbox at the Terex Road entrance to City Hall located at 1140 Terex Road, Hudson, OH 44236.
  • Make an electronic payment through your personal bank.
  • Please note there is NO FEE associated with submitting a physical check for your utility bill payment.
If you have questions or need assistance, please do not hesitate to reach out to the City of Hudson Utility Billing staff at 330-342-1710. We are here to help!

Click to Pay Bill

Pay My Utility Bill Button
Note: If paying with debit/credit card, a convenience fee of 3% of your total will be charged. If paying by EFT (electronic check), a flat rate convenience fee of $3.95 will be charged. These fees are charged directly by Invoice Cloud and go straight to Invoice Cloud. The City does NOT collect these fees.
**If your bill is due today or you have received a shut off notice, please call (330) 342-1710 to speak to our Utility Billing Office. Please do not continue online, as your payment may not be processed in time and your utilities could be shut off.

Find Your Utility Provider for Your Address

Utility search tool to determine which services are available at the searched address.

Utilities in Hudson at a Glance

Name
 Service
 Phone
Electric Providers    
Hudson Public Power
 Electric 330-342-1710       
                    HPP After-Hours Emergency Line Electric 330-342-1715
Ohio Edison (First Energy)
 Electric 800-633-4766
Natural Gas Providers    
Constellation NewEnergy - Gas Division
 Gas 844-516-5253
Dominion East Ohio
 Gas 800-362-7557
Telephone Providers    
Windstream Telephone 866-445-5880
Sewer Providers    
Summit County Department of Sanitary Sewer Services (DOSSS)
 Sewer 800-828-2087
Water Providers    
Akron Water Department
 Water 330-375-2554
Cleveland Water Department
 Water 216-664-2444
Hudson Water Department
 Water 330-342-1710
        Hudson Water After-Hours Emergency Line Water 330-342-1800
Stow Water Department
 Water 330-689-2889
Other Non-Utility Services    
Velocity Broadband for Businesses Internet 330-342-9544
Time Warner / Spectrum Cable TV Internet 877-772-2253
Windstream Internet 866-445-8084

Sign Up for Hudson Electric or Hudson Water Services


Hudson provides electric and water services to a portion of the City. To sign up for new service from Hudson Public Power or Hudson Water, please call 330-342-1710 or visit Residential Application for Hudson Utilities or Commercial Application for Hudson Utilities. City utilities can be paid online and bills can be received by email to avoid paper billing. 

Hudson-Owned Utilities


Hudson is served by multiple utility companies. Please make sure you contact the correct company that serves your address. If you are unsure, the company name should be on your utility bill, or you can visit our GIS maps and type in your address. The utilities are indicated on the property information. Following is information for utilities owned and operated by the City of Hudson. Information about other utility companies in Hudson can be accessed on the Utilities page.

Hudson Public Power


Electric service in Hudson is provided by Hudson Public Power and by First Energy, depending on where you live. The City owns and operations Hudson Public Power, a member of American Public Power (AMP).
For more information about the services that HPP provides, visit Hudson Public Power.

Hudson Water Department


Hudson is served by four water departments: City of Hudson, City of Akron, City of Cleveland and City of Stow. Please check your water bill to determine which entity provides your water. Click here for a map of water ownership in Hudson. Contact information for these services is in the Utilities at a Glance chart above.  Visit Hudson Water Department for more information about the services we provide.

Natural Gas 


The main natural gas supplier in Hudson is Dominion East Ohio; however, Ohio residents may pick their provider. While Hudson does not provide a natural gas service, we do offer a natural gas endorsement program with Constellation NewEnergy - Gas Division.

 For more information about natural gas choices, visit the Public Utilities Commission of Ohio (PUCO).