News Flash

City News & Updates

Posted on: January 6, 2021

How to Pay Your Hudson Water and Hudson Public Power Bills

Pay My Utility Bill Button

Many changes were made to the Hudson Water and Hudson Public Power utility bills in 2020. Need help figuring it all out? Here’s what you need to know.

In January of 2020, the City of Hudson replaced its outdated billing system with new software. Council approved this upgrade so customers would have the ability to see itemized bills. Though you will now see a “service charge” listed in the details of your bill, this is not a new fee or bill increase and has always been included in your bill. New account numbers for each customer were also a part of this upgrade.

A new customer portal through Invoice Cloud was introduced in November of 2020, allowing customers the 24/7 convenience of viewing their up-to-date balances, making online payments through the portal, and signing up for paperless billing all in one spot. These options were not available through the old portal. You can find this new portal at www.hudson.oh.us/PayMyBill.

Please note that fees do apply when using a credit/debit card or electronic check through the new portal. These fees are charged directly by Invoice Cloud and go straight to Invoice Cloud. The City of Hudson does not collect these fees. Payment options with no fees associated are listed below.

Things to note when using the payment options associated with the new portal:

  • You can pay online, by text, or by phone.
  • A 3% credit card fee applies to all credit/debit card payments.
  • A $3.95 electronic check fee applies to all EFT payments.
  • You can pay by phone 24/7 by calling 844-956-0404. When paying by phone, an additional .95 cent surcharge will be added in addition to the 3% credit/debit card fee or $3.95 electronic check fee.
  • These fees are charged directly by Invoice Cloud and go straight to Invoice Cloud. The City does not collect these fees.

Here’s how to set up your new customer portal:

  • Find your new account number. Don’t have it? Just give us a call at 330-342-1710 and we would be happy to help.
  • Sign up for the new Invoice Cloud portal at www.hudson.oh.us/PayMyBill
  • Please note it is not required to sign up for the new portal. You may pay your bill in the other ways mentioned below without the portal. You may also just sign up for the portal only to view your bill and live balance. Use the new portal in the way that best works for you!

How to Pay Your Bill with NO Fees:

  • Sign up for Auto Bill Pay through the City of Hudson at NO COST. Customers who sign up for this option have the bill amount automatically taken from their bank account on the due date. To sign up, fill out the Automatic Bank Draft Form at www.hudson.oh.us/Utilities, or call 330-342-1710 and we would be happy to assist you.
  • Mail your payment to Utility Billing Lockbox, P.O. Box 30922, Akron, OH 44309-3922.
  • Drop off your payment in the Utility Billing Mailbox at the Terex Road entrance to City Hall located at 1140 Terex Road, Hudson, OH 44236.
  • Make an electronic payment through your personal bank.
  • Please note there is NO FEE associated with submitting a physical check for your utility bill payment.

If you have questions or need assistance, please do not hesitate to reach out to the City of Hudson Utility Billing staff at 330-342-1710.

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