News Flash

City News & Updates

Posted on: October 13, 2021

Say Hello to ALICE!

ALICE Virtual Assistant

The next time you stop in City Hall, be sure to say hello to ALICE, the City’s new virtual receptionist located in the vestibule at the front entrance. ALICE is a virtual visitor greeting system that allows you to connect with the person or department you wish to visit. ALICE is part of a Citywide initiative to increase the physical security and safety of our facilities.

The kiosk touchscreen provides visitors a simple menu prompting users to click large buttons initiating contact with representatives from City Hall departments. City Staff will be able to see the visitor from their desktops and start a conversation with the visitor to verify the intent of the visit. Once verified, staff can unlock the door and allow the visitor to enter the building. The ALICE system helps increase our building security and allows you to be helped as quickly as possible.

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